Refund Policy
A legal disclaimer
At 7G Enterprises, customer satisfaction is our priority. We take pride in delivering high-quality landscaping, lawn care, and cleaning services for residential and commercial clients. Our work involves labor, materials, and time customized to each property, refunds are handled on a case-by-case basis.
Refund Policy - the basics
Refunds or service adjustments may be issued under the following conditions:
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If a billing or administrative error occurred (e.g., duplicate charge).
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If a service was not completed due to company error or unforeseen circumstances where the client received no benefit.
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If the client reports a quality issue within 48 hours of service completion, allowing us a chance to inspect and, if appropriate, reperform or credit the service.
Refunds are not guaranteed for dissatisfaction resulting from factors outside our control, such as:
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Weather or natural events affecting results (e.g., rain, drought, plant disease, pollen).
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Inaccurate or incomplete information provided by the client.
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Property or material conditions that prevent full completion of the service.
What to include in the Refund Policy
In most cases, 7G Enterprises will first offer to correct or redo the service to meet expectations. A refund will only be considered if the issue cannot be reasonably resolved through correction or re-service.
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Deposits are non-refundable once work has been scheduled and resources allocated.
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For recurring services (weekly, bi-weekly, or monthly), cancellation requires at least 48 hours’ notice to avoid a service charge.
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Prepaid packages or seasonal contracts are refundable only for the unused portion, less any discounts or materials used.
Approved refunds will be processed using the original method of payment within 7–10 business days after approval. Refunds will only be issued to the individual or entity that made the original payment.